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Talk | Is that Model Supposed to Look Like Me? A Case Study in Measuring Emotional Engagement

A Case Study in Measuring Emotional Engagement of Customers Using a Virtual Dressing Room in an e-Commerce Website

What do your customers actually feel when they interact with your products, beyond what they tell you? Bill will present a case study that measures customer emotions using biometrics focused on virtual dressing rooms.

Find out how you can start to measure customer emotions to design better products.

Bill Albert
Executive Director of the User Experience Center (UXC) at Bentley University