Talk | Lessons from Google Health: Research Infrastructure in sensitive settings

In a space with heightened sensitivity (healthcare), careful considerations around privacy, ethics, and legal are necessary to conduct research. While Google has a UX research infrastructure team that supports the company world-wide across all products, Google Health needed additional, specialized infrastructure to consider specific laws, regulations, and industry standards In a completely new space, we created a Google Health research playbook that covers UX research from end-to-end, including recruitment for healthcare professionals and consumers alike with safety net practices for our users.

In this talk we will discuss how we established the processes that unlocked Google Health researchers to work in symphony with privacy, ethics, and legal considerations to ensure the highest standards that the user always comes first.

Mark Schurgin
UX Researcher at Google Health
Hanah Kim
UX Program Management lead for Google Health