We say the basis of every research study is empathy. But have you ever tried to portray it?
Maike Klip is a design researcher and UX lead at Dienst Uitvoering Onderwijs. Experimenting with new research methods, she started portraying her colleagues as compassionate civil servants. Combining photography, journalism and interviewing techniques.
In this PechaKucha, she will explain how using this technique leads to many exciting conversations about empathy in digital government.