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Mark Schurgin
UX Researcher at Google Health

Mark Schurgin is a User Experience Researcher at Google Health, where he conducts research globally to create innovative healthcare products. Prior to Google, Mark was a postdoctoral researcher at the University of California, San Diego, and obtained his Masters and PhD in Psychological and Brain Sciences from Johns Hopkins University.

His previous research program focused on understanding visual memory, and devising methods and computational frameworks capable of quantifying information stored in memory. Broadly, Mark is an expert at creating novel quantitative and qualitative methodologies to study complex problems, in order to inform product decisions.

Talk | Lessons from Google Health: Research Infrastructure in sensitive settings

In a space with heightened sensitivity (healthcare), careful considerations around privacy, ethics, and legal are necessary to conduct research. While Google has a UX research infrastructure team that supports the company world-wide across all products, Google Health needed additional, specialized infrastructure to consider specific laws, regulations, and industry standards In a completely new space, we created a Google Health research playbook that covers UX research from end-to-end, including recruitment for healthcare professionals and consumers alike with safety net practices for our users.

In this talk we will discuss how we established the processes that unlocked Google Health researchers to work in symphony with privacy, ethics, and legal considerations to ensure the highest standards that the user always comes first.

Mark Schurgin
UX Researcher at Google Health
Hanah Kim
UX Program Management lead for Google Health