.

Stephanie Marsh
UX ResearchOperations Manager at Springer Nature

Dr Stephanie Marsh is a UX research professional, who has recently moved into ReOps full time as UX Research Operations Manager at the publisher Springer Nature, since November 2019. Stephanie was previously part of UK government UCD leadership as Head of User Research and Analysis at UK Government Digital Service and establishing UCD practices as Head of Digital Strategy for the UK Ministry of Defence. Before becoming a Civil Servant Stephanie was a user research consultant for Bunnyfoot working across multiple sectors with clients including HSBC, BBC, Great Railway Journeys, Marks and Spencer, and Marie Curie).

Stephanie’s book User Research: A Practical Guide to Designing Better Products and Services was published by Kogan Page in March 2018. The book focuses on giving people who are new to user research the tools they need to do good quality research.

Talk | What I've learnt from Running a Community Based Approach to Research Ops

Stephanie compares running a distributed, community-based approach to Research Ops at the UK government with being part of a dedicated team as UX Research Ops Manager at Springer Nature.

What can we learn from both approaches? What are the challenges of researchers working together, building on and improving research operations? Stephanie also shares what she learnt from the first six months as a Research Operations Manager and some of the work that Springer Nature has been doing in in this area.

Stephanie Marsh
UX ResearchOperations Manager at Springer Nature